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Commit cd303dd1 by Maria Agustina
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comienzo moduilo soporte incidencias

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Showing 13 changed files with 275 additions and 0 deletions
__init__.py 0 → 100644
# -*- coding: utf-8 -*-
from . import models
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__manifest__.py 0 → 100644
# -*- coding: utf-8 -*-
{
'name': "hgt_soporte",
'summary': """
Módulo hgt_soporte para clientes""",
'description': """
Módulo hgt_soporte de tickets de incidencias para clientes
""",
'author': 'HGT',
# Categories can be used to filter modules in modules listing
# Check https://github.com/odoo/odoo/blob/master/odoo/addons/base/module/module_data.xml
# for the full list
'category': 'Project Management',
'version': '0.00.00.21',
# any module necessary for this one to work correctly
'depends': ['base',
],
# always loaded
'data': [
'security/permisos.xml',
'security/ir.model.access.csv',
'views/incidencia_view.xml',
'views/menu.xml',
],
# only loaded in demonstration mode
'demo': [
#'demo/demo.xml',
],
'application': True,
'installable': True,
}
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models/__init__.py 0 → 100644
# -*- coding: utf-8 -*-
from . import incidencia
from . import estados
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models/__pycache__/__init__.cpython-36.pyc 0 → 100644
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models/__pycache__/estados.cpython-36.pyc 0 → 100644
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models/__pycache__/incidencia.cpython-36.pyc 0 → 100644
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models/estados.py 0 → 100644
from odoo import api, fields, models
class hgt_soporte_estado(models.Model):
""" Model for case stages. This models the main stages of a document
management flow. Main CRM objects (leads, opportunities, project
issues, ...) will now use only stages, instead of state and stages.
Stages are for example used to display the kanban view of records.
"""
_name = "hgt.soporte_estado"
_description = "Estados de las incidencias"
_rec_name = 'name'
_order = "sequence, name, id"
name = fields.Char(string='Nombre del estado', required=True)
sequence = fields.Integer(string='Secuencia', default=1, help="Usado para ordenar los estados, mientras mas bajo mas importante.")
fold = fields.Boolean(string='Replegado',
help='Esto oculta por defecto las incidencias contenidas.')
observaciones = fields.Char(string='Requisitos de la incidencia para estar en un estado', required=False)
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models/incidencia.py 0 → 100644
# -*- coding: utf-8 -*-
from odoo import models, fields, api
import datetime
from datetime import date
class hgt_soporte_incidencia(models.Model):
_name = 'hgt.soporte_incidencia'
_rec_name='si_numero'
_order = "id desc"
si_numero = fields.Char(string='Numero de ticket')
si_fecha = fields.Date(
string = 'Fecha de creación',
default = str(date.today())
)
si_responsable = fields.Many2one(
string = 'Responsable',
comodel_name = 'res.users',
ondelete = 'set null',
default = lambda self: self.env.user.id
)
si_descripcion = fields.Text(
string=u'Descripción',
)
si_estado = fields.Many2one('hgt.soporte_estado', string='Estado', track_visibility='onchange', index=True,
group_expand="_read_group_stage_ids")
si_responsabilidad = fields.Selection(
string=u'Responsabilidad',
selection=[('pro', 'Propia'), ('ter', 'Tercero'), ('cli', 'Cliente'), ('cat', 'Catástrofe')]
)
si_url = fields.Char(string='Url de ticketera')
_sql_constraints = [('id_ost_uniq', 'unique (id_ost)', 'Id Ticket must be unique.')]
si_id_ost = fields.Integer(string='Id osticket')
si_ost_cliente = fields.Char(string='Ost cliente')
si_ost_asunto = fields.Char(string='Ost asunto')
si_ost_mail = fields.Char(string='Ost mail')
si_ost_telefeno = fields.Char(string='Ost telefono')
si_ost_mensaje = fields.Text(string='Mensajes')
#forma de adjuntar queda pendiente
def mensajes_ost(self, val):
#print(val[0])
dom = [["si_numero", "=", val[0]]]
ins = self.env['hgt.soporte_incidencia'].search(dom, limit=1)
if len(ins) == 0:
#print("no esta en sistema")
return(True)
text_orig = ins.si_ost_mensaje
texto_nuevo = """\n{} {} {} \n{}\n\n#######################################################\n""".format(val[1],val[2],val[4],val[3])
Texto = """{}\n{}""".format(text_orig,texto_nuevo)
#print(Texto)
ins.si_ost_mensaje = Texto
return(True)
security/ir.model.access.csv 0 → 100644
id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
access_hgt_soporte_incidencia,access_hgt_soporte_incidencia,model_hgt_soporte_incidencia,,1,1,1,1
access_hgt_soporte_estado,access_hgt_soporte_estado,model_hgt_soporte_estado,,1,1,1,1
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security/permisos.xml 0 → 100644
<openerp>
<data>
<record model="ir.module.category" id="category_hgt_soporteincidencias">
<field name="name">Soporte Incidentes</field>
<field name="description">Soporte Incidentes</field>
</record>
<record model="res.groups" id="group_soporte_general">
<field name="name">Lista de incidentes</field>
<field name="category_id" eval="ref('category_hgt_soporteincidencias')"/>
</record>
<record model="res.groups" id="group_soporte_configurador">
<field name="name">Configurador</field>
<field name="category_id" eval="ref('category_hgt_soporteincidencias')"/>
</record>
</data>
</openerp>
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views/incidencia_view.xml 0 → 100644
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<data noupdate="0">
<record id="action_soporteincidencias_act_window" model="ir.actions.act_window">
<field name="type">ir.actions.act_window</field>
<field name="name">Incidencias</field>
<field name="res_model">hgt.soporte_incidencia</field>
<field name="view_mode">tree,form</field>
<field name="domain">[["si_responsable","=",uid]]</field>
<field name="view_type">form</field>
<field name="target">current</field>
</record>
<record id="action_soporteincidenciasconfig_act_window" model="ir.actions.act_window">
<field name="type">ir.actions.act_window</field>
<field name="name">Incidencias</field>
<field name="res_model">hgt.soporte_incidencia</field>
<field name="view_mode">tree,form</field>
<field name="view_type">form</field>
<field name="target">current</field>
</record>
<record id="view_soporteincidencias_tree" model="ir.ui.view">
<field name="name">Incidencias</field>
<field name="model">hgt.soporte_incidencia</field>
<field name="type">tree</field>
<field name="mode">primary</field>
<field name="priority" eval="16" />
<field name="active" eval="True" />
<field name="arch" type="xml">
<tree>
<field name="si_numero" />
<field name="si_ost_asunto" />
<field name="si_fecha"/>
<field name="si_url" widget="url"/>
<field name="si_descripcion"/>
</tree>
</field>
</record>
<record id="view_soporteincidencias_form" model="ir.ui.view">
<field name="name">Incidencias</field>
<field name="model">hgt.soporte_incidencia</field>
<field name="type">form</field>
<field name="mode">primary</field>
<field name="priority" eval="16" />
<field name="active" eval="True" />
<field name="arch" type="xml">
<form>
<!--<sheet>-->
<group col="4" string="Incidencia">
<field colspan="2" name="si_fecha"/>
<field colspan="2" name="si_estado"/>
</group>
<group col="4">
<field colspan="2" name="si_responsabilidad"/>
</group>
<h2>Osticket</h2>
<group col="2">
<field name="si_url" widget="url"/>
<field name="si_numero" />
<field name="si_ost_cliente" />
</group>
<group col="4">
<field name="si_ost_mail" />
<field name="si_ost_telefeno" />
</group>
<group col="1">
<h2>Asunto</h2>
<field name="si_ost_asunto" nolabel="1"/>
<h2>Descripcion</h2>
<field name="si_descripcion" nolabel="1"/>
<h2>Mensajes</h2>
<field name="si_ost_mensaje" nolabel="1"/>
</group>
<!--</sheet>-->
</form>
</field>
</record>
</data>
</odoo>
views/menu.xml 0 → 100644
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<data noupdate="0">
<!-- Elemento Root -->
<menuitem name="Soporte" sequence='10' id="hgt_soporte_soporte"/>
<!-- Elemento Grupe -->
<menuitem name="Incidencias Propias" sequence="10" id="hgt_soporte_incidencias_propias" parent="hgt_soporte_soporte"/>
<menuitem name="Representante Técnico" sequence="20" id="hgt_soporte_representante_tecnico" parent="hgt_soporte_soporte"/>
<menuitem name="Incidencias"
sequence="10"
id="hgt_soporte_incidencias_propias_incidencias"
parent="hgt_soporte_incidencias_propias"
action="action_soporteincidencias_act_window"
groups="group_soporte_general,group_soporte_configurador"/>
<menuitem name="Incidencias"
sequence="10"
id="hgt_soporte_representante_tecnico_incidencias"
parent="hgt_soporte_representante_tecnico"
action="action_soporteincidenciasconfig_act_window"
groups="group_soporte_configurador"/>
</data>
</odoo>
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wizard/__init__.py 0 → 100644
# -*- coding: utf-8 -*-
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